Privacy Policy

Kreassive Inc ("Kreassive," "we," "us," or "our") operates kreassive.com and kreambox.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

Information you provide directly

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely via Shopify Payments — we do not store card details)
• Account login credentials
• Messages or inquiries sent to us

Information collected automatically

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Send marketing emails and promotional offers (only with your consent)
• Respond to customer service inquiries
• Improve our website and product offerings
• Comply with legal obligations

3. Email Marketing — Klaviyo

We use Klaviyo to manage our email marketing. When you subscribe to our newsletter, sign up for an account, or make a purchase, your email address and relevant order data may be shared with Klaviyo to send you marketing communications.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly. We will never sell your email address to third parties.

For more information, see Klaviyo's Privacy Policy.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data with:

• Shopify — our e-commerce platform, which powers order processing and payments
• Klaviyo — our email marketing provider
• Shipping carriers — to deliver your orders (e.g., USPS, UPS, FedEx)
• Legal authorities — if required by law or to protect our rights

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for up to 7 years for tax and accounting purposes. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at the details below.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You may request information about the categories and specific pieces of personal data we have collected about you, how it is used, and with whom it is shared.
• Right to Delete — You may request that we delete the personal data we have collected from you, subject to certain exceptions.
• Right to Opt Out — You have the right to opt out of the sale of your personal information. We do not sell your personal information to third parties. However, if this practice ever changes, you will be notified and given a clear opt-out option.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your choices.

Do Not Sell My Personal Information

Kreassive does not sell your personal information. If you would like to confirm this or submit a request related to your California privacy rights, please contact us at kreambox@kreassive.com with the subject line "California Privacy Request."

We will respond to verified requests within 45 days as required by law.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption, and payment processing is handled by Shopify's PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: