Privacy Policy
Privacy Policy
Last updated: April 2026Kreassive LLC ("Kreassive," "we," "us," or "our") operates kreassive.com and kreambox.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
Information you provide directly
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely via Shopify Payments — we do not store card details)
- Account login credentials
- Messages or inquiries sent to us
Information collected automatically
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs
- Device and operating system information
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Send marketing emails and promotional offers (only with your consent)
- Respond to customer service inquiries
- Improve our website and product offerings
- Comply with legal obligations
3. Email Marketing — Klaviyo
We use Klaviyo to manage our email marketing. When you subscribe to our newsletter, sign up for an account, or make a purchase, your email address and relevant order data may be shared with Klaviyo to send you marketing communications.
You can unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly. We will never sell your email address to third parties.
For more information, see Klaviyo's Privacy Policy.
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your data with:
- Shopify — our e-commerce platform, which powers order processing and payments
- Klaviyo — our email marketing provider
- Shipping carriers — to deliver your orders (e.g., USPS, UPS, FedEx)
- Legal authorities — if required by law or to protect our rights
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for up to 7 years for tax and accounting purposes. You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at the details below.
7. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know — You may request information about the categories and specific pieces of personal data we have collected about you, how it is used, and with whom it is shared.
- Right to Delete — You may request that we delete the personal data we have collected from you, subject to certain exceptions.
- Right to Opt Out — You have the right to opt out of the sale of your personal information. We do not sell your personal information to third parties. However, if this practice ever changes, you will be notified and given a clear opt-out option.
- Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your choices.
Do Not Sell My Personal Information
Kreassive does not sell your personal information. If you would like to confirm this or submit a request related to your California privacy rights, please contact us at kreambox@kreassive.com with the subject line "California Privacy Request."
We will respond to verified requests within 45 days as required by law.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption, and payment processing is handled by Shopify's PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Cookie Policy
Last updated: April 2026This Cookie Policy explains how Kreassive LLC uses cookies and similar tracking technologies on our websites (kreassive.com and kreambox.com).
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you logged in, and understand how you use the site.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function. They enable core features such as shopping cart functionality, secure checkout, and account login. You cannot opt out of these cookies.
- Session and cart cookies (Shopify)
- Security and authentication cookies
Functional Cookies
These cookies remember your preferences and improve your experience, such as remembering items in your cart between visits.
Marketing & Email Cookies — Klaviyo
We use Klaviyo for email marketing. Klaviyo may place cookies or use similar tracking technologies to identify returning visitors, track email link clicks, and measure the effectiveness of our campaigns. This helps us send more relevant content to you.
If you have subscribed to our emails, Klaviyo may connect your browsing activity on our site to your email profile. You can opt out of this tracking by unsubscribing from our emails or contacting us directly.
3. Cookies We Do Not Use
We do not currently use:
- Google Analytics or Google Ads cookies
- Meta (Facebook) Pixel
- TikTok Pixel
- Any third-party advertising networks
4. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect the functionality of our website (for example, your cart may not save between sessions).
Browser cookie settings guides:
5. Changes to This Policy
We may update this Cookie Policy as our practices change or as required by law. The "Last updated" date at the top reflects the most recent revision.
6. Contact Us
Questions about cookies or this policy? Reach out:
